Shipping policy

UK DELIVERY

MABELEXIA currently delivers to addresses within the United Kingdom. Available delivery options and any applicable shipping charges will be displayed at checkout before you complete your purchase.

ORDER PROCESSING

Orders are processed as quickly as possible after payment has been successfully received. Orders placed outside normal working days or after the applicable fulfilment cut-off may be processed on the next working day.

Once an order has entered the fulfilment process, we may not be able to change or cancel it.

DELIVERY TIMES

Estimated delivery times are provided as a guide and are not guaranteed unless expressly stated otherwise.

We aim to have orders dispatched promptly, but delivery times can occasionally be affected by weekends, bank holidays, courier delays, unusually high demand or circumstances outside our reasonable control.

Where required by applicable UK consumer law, goods will be delivered within the legally required period unless a different delivery period has been agreed with you.

MULTIPLE ITEMS

Where possible, products ordered together will be dispatched together. However, some orders may arrive in separate packages depending on product availability and fulfilment arrangements. You will not be charged additional delivery fees after placing your order unless this has been agreed with you.

DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you notice an error in your delivery information, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered fulfilment.

DELAYS

If your order is significantly delayed, please contact us and we will investigate. Your statutory rights regarding late or undelivered goods are not affected by this policy.

LOST OR DAMAGED ORDERS

If your order arrives damaged, or you believe it has been lost in transit, please contact us as soon as possible so that we can investigate and arrange an appropriate resolution.

TRACKING

Where tracking information is available, it may be provided after your order has been dispatched.

RETURNS

Delivery and return arrangements for unwanted, faulty, damaged or incorrect products are covered by our Return and Refund Policy.

CONTACT

If you have a question about the delivery of your order, please contact us using the contact details provided on our website.

Last updated: 3 September 2026